FAQ

Have a question? We’ve answered some of the most common questions below. If you need additional help, please contact our support team at support@horizongroupsupply.com.

Frequently Asked Questions

1. What products do you offer?
   Horizon Group Supply provides a range of products focused on tools, hardware, home improvement, and general merchandise.
   
2. Do you ship within the United States?
   Yes, we currently ship to locations within the United States unless otherwise stated on a specific product listing.
   
3. How long does it take to process an order?
   Orders are typically processed within 1–3 business days after payment has been received and verified.
   
4. How long does shipping take?
   Shipping times vary depending on the destination, carrier, and product availability. Estimated delivery times may be shown at checkout, but delays may occasionally occur.
   
5. Will I receive tracking information?
   Yes. If tracking is available for your order, you will receive shipping confirmation and tracking details once your order has been shipped.
   
6. What shipping carriers do you use?
   We may use USPS, UPS, FedEx, and other trusted logistics providers depending on the order and destination.
   
7. Can I return an item?
   Returns may be accepted depending on the condition of the item and the circumstances of the order. Please review our Returns & Refunds Policy for full details.
   
8. What should I do if my order arrives damaged?
   If your order arrives damaged, please contact us as soon as possible at support@horizongroupsupply.com and include your order details and photos if available.
   
9. What if my package is delayed or lost?
   If your package is delayed or appears lost, please contact us and we will review the issue and assist where possible.
   
10. Can I cancel or change my order after placing it?
    If you need to request a cancellation or change, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
    
11. How can I contact customer support?
    You can contact our support team by email at support@horizongroupsupply.com.
    
12. Is my payment information secure?
    We take reasonable steps to protect customer information and use secure payment processing methods. Please review our Privacy Policy for more details.
    
13. Do you offer bulk or business orders?
    For bulk orders or business-related inquiries, please contact us directly for more information.
    
14. Do you guarantee product availability?
    Product availability may change without notice. We make every effort to keep listings accurate, but some items may become unavailable after an order is placed.
    
15. How do I know if my order was successful?
    Once your order is placed successfully, you should receive an order confirmation by email.