Shipping Policy

At Horizon Group Supply, we are committed to processing and shipping orders as efficiently as possible. Please review the following shipping policy for information about order processing, delivery times, and shipping conditions.

Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified. Orders are not processed or shipped on weekends or holidays unless otherwise stated.

Shipping Times
Estimated delivery times may vary depending on the shipping destination, carrier service, product availability, and other external factors. Delivery estimates provided at checkout are not guaranteed unless explicitly stated.

Shipping Carriers
We may use a variety of trusted shipping carriers, including USPS, UPS, FedEx, and other logistics providers, depending on the order size, destination, and service availability.

Shipping Rates
Shipping costs are calculated at checkout based on factors such as package weight, dimensions, destination, and selected shipping method.

Order Tracking
If tracking information is available, customers will receive shipment confirmation and tracking details once the order has been shipped.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout. Horizon Group Supply is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays
While we make every effort to ensure timely delivery, Horizon Group Supply is not responsible for delays caused by shipping carriers, weather conditions, supply chain disruptions, or other circumstances beyond our control.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at support@horizongroupsupply.com so we can review the issue and assist where possible.

Shipping Availability
We currently ship to locations within the United States unless otherwise stated on specific product listings or during checkout.

Order Issues
If you experience any shipping-related issues or have questions about your order, please contact our support team.

Contact Information
Horizon Group Supply
Email: support@horizongroupsupply.com

Effective Date: March 27, 2023